Privacy Policy

Effective date: June 2026
Website: www.eunoiatraining.com
Business name: Eunoia Training
Contact email: hello@eunoiatraining.com

1. Who We Are
Eunoia Training is a sole trader training provider delivering professional training services primarily to business clients and organisations.
For the purposes of UK data protection law, Eunoia Training is the Data Controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Eunoia Training
Email: hello@eunoiatraining.com

2. What Information We Collect
We may collect and process the following information:
Information you provide
- Name
- Job title
- Company name
- Email address
- Telephone number
- Training booking information
- Enquiry details and correspondence
- Invoice and payment information

Information collected through the website

Depending on how the website operates, we may collect:
- IP address
- Browser and device information
- Website usage information
- Cookies and analytics data

3. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Arrange and deliver training services
- Manage bookings and attendance
- Communicate with client organisations and delegates
- Issue invoices and maintain business records
- Comply with legal and tax obligations

We do not sell personal information.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:
Contract
Where processing is necessary to provide training services or respond to requests before entering into an agreement.

Legitimate Interests
To manage client relationships, deliver services efficiently and operate the business.

Legal Obligation
To meet accounting, taxation and legal requirements.

Where consent is required (for example certain optional marketing communications), we will ask for it separately.

5. Who We Share Information With

We may share information only where necessary with:
- Accountants and professional advisers
- IT and website service providers
- Cloud storage and email providers
- Payment or invoicing providers
- Regulatory or legal authorities where required

All service providers are expected to protect personal information appropriately.

6. Data Retention
We keep personal information only for as long as necessary.
Examples may include:
- Training administration records: as reasonably required for business purposes
- Financial and invoicing records: retained to meet legal and tax obligations

When information is no longer required, it will be securely deleted or anonymised.

7. International Transfers
If any service providers store information outside the UK, appropriate safeguards will be used to protect personal data in accordance with UK data protection law.

8. Your Rights
You have rights to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion where applicable
- Object to certain processing
- Request restriction of processing
- Request transfer of data where applicable

Requests can be made by contacting us using the details above.

9. Cookies
Our website may use cookies and similar technologies to improve functionality and understand website usage.
Where legally required, you will be given choices about non-essential cookies.

10. Complaints
If you have concerns about how your information is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office.

11. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will be published on this website.